This four day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2011.
Also, the participant will gain a thorough understanding of best practices for planning and implementing IT Service Management processes of ISO 20000:
- Service Management System Establishment & Maintenance
- Planning and implementing new and changed services
- Service delivery processes
- Relationship processes
- Resolution processes
- Control processes